GIDDY UP!

A man saw a little boy digging a hole in a pile of dung. “Why are you doing that?” asked the man. “Well,” said the little boy. “There’s got to be a pony in there somewhere.”
When the University System of Georgia decided to put their old folks on ice flows and float them out on the waves of a Retiree Health Exchange, I started digging in the dung.
First, I was informed that to get on the Exchange, I had to be enrolled in Medicare B. “What are you talking about?” was my response. “I have been on Medicare B since 2001.” Turns out that when the University System changed computers in 2009,I was inadvertently put into the “Non” Medicare B category. They tried to tell me that it was my fault for the monthly overpayments I had made for six years.
My friends urged me to write a letter of complaint. They said, “The pen is mightier than the sword.” (Not original, but really very nice people!) So, I sent a letter to the Vice Chancellor on the Board of Regents, and after playing the; “I’m an old widow lady card,” I received a total refund---but no pony, because now I had to deal with the health insurance switch.
I was given a three-hour window to sit by my telephone to be interviewed by a trained insurance agent. After receiving two hours of information, my telephone ear had turned to stone. At that, the information lady told me that she had another appointment, and we’d have to re-schedule to sign up for the plans I had chosen. Ten minutes later, I had another question and decided to call her back and leave a message with my question. However, she answered the phone and said her appointment had been cancelled, so we could finish the process.
Taking a minute to switch the receiver to my other ear, I said, “Okay, let’s get this over with.” It took her another two hours to read all of the legal requirements for each policy. It was the same information for each policy. “Do, you understand?” she said---each time. Not only did I understand, but, by now, I had memorized every word. Finally, the interview was finished. Both of my ears were cast in stone---but still no pony.
Not only was I required to wait for approval from the different insurance companies; I was to call her back in January to arrange the payments for my bank. I thought I was finally finished. No such luck. I received information from the University System that I could keep my dental insurance for another year. Naturally, I had signed up for coverage with a different company. So, I called the University offices to remove my dental coverage. They said, “We are busy. Do it by computer”--the same computers that had screwed me up the first time!
Grinding my teeth, I told them what they could do with their freaking computers, and that they should remove my old dental coverage. Unfortunately, I tried to send this message by computer, and the request came back ten times telling me to make the request “above this line”---the very same line that I had typed above ten previous times. Finally, I got a real person who said, “I can do this for you, if you send me an e-mail so I have proof that I did it.” With a flick of his finger, he eliminated my old dental insurance and I acknowledged the act.
You’d think by now I could stop shoveling, but “NO!” Now I have to find out if my University Term Life Insurance expires before I do.
Esther Blumenfeld (Giddy-UP!)